Change Management is a critical part of any Workforce Automation Timekeeping and Scheduling project. There are few, if any IT projects that affect as many of your employees as an IntelliTime implementation. In most organizations, IntelliTime is more widely used than even e-mail. Our Change Management consulting services are integrated with the discovery consulting we provide as a part of every project.
A simple way to think of Change Management is that employees in your organization are doing their timekeeping and scheduling today using some system, even if it is paper-based. In many cases, the comfort level they have with the existing process makes it difficult for them to embrace change, even considering the time savings that come with the new IntelliTime system. Our consultants perform a comprehensive analysis of the current key processes in order to document a clear “As-Is” case for a variety of users in your organization. This discovery provides several powerful benefits: First, it engages staff that may be critical to the success of adopting the new technology in their workgroup. This interaction provides them with a sense of ease in that they, as a key part of the legacy processes, were consulted on their needs and the needs of their department. Next, during this process, they can provide input on what would work best for their users: time clocks, mobile applications, web timecards, telephone timekeeping, or having the schedule update the timecards automatically. Few people ever feel left out when they are engaged and their opinions are considered. They can potentially provide a wealth of knowledge that cannot be found in the payroll policies or labor agreements.
As the system is implemented and rolled out, these key users can become invested in the success of the new system rather than fearing the impending change, and they can even provide coaching to other users in their area. So when considering Change Management, it is important to realize that it is practically impossible to over-communicate to the rank and file, and actively engaging these employees can pay dividends during the implementation process. You will be interacting with these users at some point during the system roll-out, and by communicating with key staff early and often, you gain insight into key functional areas of your organization that you would not otherwise have. This will provide a foundation from which you can create a configuration and implementation plan, along with training that is tailored to their needs. This promotes user ownership of any new system, and significantly increases your chances of user acceptance and long-term success with this important new project.